come and join the upg family.  
we are looking for candidates like you!

At UPG, we know our most valuable asset is our employees.  That is why we pride ourselves in offering an excellent work environment with competitive benefits.  We offer competitive wages, health insurance, life insurance, paid holidays and vacation.  UPG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex or national origin.  UPG is proud to be a drug-free workplace.

job openings

Job Function: Customer Experience Guru

Do you love helping people?  Come and join our family by serving our customers by providing stellar service!

Requirements: 

  • Professional appearance
  • Solid communication skills both written and verbal
  • Ability to be resourceful and proactive in dealing with issues that may arise
  • Ability to organize, multitask, prioritize and work under pressure
  • High school diploma; Associate degree preferred
  • Bilingual a plus!

Responsibilities: 

  • Services customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Answer, screen and forward any incoming phone calls while providing basic information when needed
  • Perform other clerical duties such as filing, photocopying, collating, faxing etc.
  • Updating sales orders as needed
  • Supporting our Sales Wizards when they have requests

Please send your resume to careers@upgi.com to apply.